Exquisite Timepieces
4.5 out of 5 stars | Reviews: 675
Detailed explanation of ratings
4.6 | Shipping |
---|---|
4.6 | Item description |
4.4 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Order canceled
Review by Hicham I. from on 24. February 2024
Hublot ...
Buyer recommends this dealer
Review by YOSHIHIRO S. from on 13. October 2023
Blancpain ...
Buyer recommends this dealer
Buyer's comment:
写真では、Ⅱのアジア向けでしたが、Ⅲが届いたので残念でした。
Dealer's comment:
混同して申し訳ございません。私たちはこれを知りませんでした。時計の返品をご希望の場合は、全額返金いたします。ありがとう
Review by Jesus R. from on 05. October 2023
Squale ...
Buyer's comment:
No le pongo más estrellas , porque tras el pago , el vendedor tardó más de una semana en realizar el envío del producto y me consta que Chrono24 , se tuvo que poner en contacto con el , para que realizara el envío... ( yo ya pensaba que no lo iban a enviar ) He comprado más relojes a través de Chrono 24 y es la primera vez que me sucede esto .
Dealer's comment:
Thank you, we appreciate the feedback. Glad to hear you are very satisfied with the condition of the watch. It is brand new
Order canceled
Review by Miguel A. E. from on 12. September 2023
Seiko ...
Buyer's comment:
Tiempo de entrega muy largo y por eso cancelé mi oedido
Dealer's comment:
We apologize for the delay. 99% of the time we do ship the same day. This was a rare occasion. We ordered a brand new watch for you at the used price. Hopefully next time we can this work!
Review by THOMAS from on 12. September 2023
Panerai ...
Buyer's comment:
2 Stars - Mixed Experience - Watch Timekeeping and Communication Concerns I'm granting this review 2 stars due to a mixed bag of experiences with the purchase of a Panerai PAM00422, or PAM422. On the positive side, the shipping process was impressively smooth and rapid following my purchase. Furthermore, when I discovered a missing buckle in my order, Exquisite Timepieces displayed commendable responsiveness by promptly addressing the issue with a compensation check, which is currently en route via mail. However, the negatives substantially eclipse the positives of this experience. The paramount concern revolves around the undisclosed timekeeping accuracy issue of the watch. Initially, I noticed that it was running fast, but it was only recently, upon using a local watch repair shop's timegrapher, that I discovered the watch's high level of inaccuracy. It fluctuates between gaining 6-35 seconds per day or a staggering 4 minutes per week when fully wound. The watch also exhibits a beat error of 1.2mm-0.8ms (ideally, it should be 0 or a maximum of 0.1). Adding to the list of concerns, the watch's amplitude spikes to 350 degrees when fully wound, potentially causing balance wheel knocking. To provide context, here are the findings from the watch repair timegrapher: - When fully wound: +35sec, 350 amplitude, 0.8 beat error - At 2 days power reserve: +20sec, 327 amplitude, 0.9 beat error - At 1 day power reserve: +6sec, 301 amplitude, 1.2 beat error Had I been aware of these significant beat error issues, I would have refrained from purchasing the watch. In stark contrast, my other Panerai watches maintain high accuracy, with a variation of +/- 6 seconds, no beat error, and normal amplitudes. This level of inaccuracy is unacceptable for a Panerai P.3001 movement timepiece. I've dispatched the watch to Panerai under warranty, although specifics cannot be provided due to the review's time constraint. On the communication front, attempts to contact the seller through Chrono24 often left my questions unanswered, both before and after the purchase, resulting in frustration and doubt. In conclusion, while the shipping process and the resolution of the missing buckle issue displayed commendable aspects, the substantial problems concerning timekeeping accuracy, the lack of disclosure regarding the watch's inadequate beat error, and communication issues cast a shadow over the overall experience. Addressing these issues is imperative to ensure future customer satisfaction.
Dealer's comment:
Hello, thank you for your review, I am very surprised by the rating. We shipped the watch to you the same day. We also accommodated you a partial refund of $500 for a brand new Panerai pin buckle buckle with no questions asked. We would have also taken the watch back for a full refund if you had asked. The watch is still covered under Panerai's warranty so everything should be no cost to you. Hopefully next time we can do better. Thank you
Order canceled
Review by Isaac R. from on 03. September 2023
Damasko ...
Buyer's comment:
Communication was above average however I purchased the watch to find out later that day it had been double sold. Very disappointing. I got my money back but still negative experience.
Order canceled
Review by Mateo G. from on 12. June 2023
Omega ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Juan from on 12. June 2023
Rolex ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Tsuyoshi Y. from on 27. May 2023
Seiko ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Marc S. from on 28. March 2023
Chronoswiss ...
Buyer recommends this dealer
Buyer's comment:
Leider waren die Angaben zur Verzollung mangelhaft,was zu Verzögerungen geführt hat.
Order canceled
Review by Miguel A. E. from on 25. March 2023
Seiko ...
Buyer recommends this dealer
Buyer's comment:
-
Order canceled
Review by Juan Pablo M. from on 07. March 2023
Sinn ...
Buyer's comment:
Since this watch is a preproduction piece it is not numbered (it’s a LE). I contacted Sinn and was told that they never sold a preproduction piece of this watch. I asked for the serial number which had been photoshopped and did not get an answer.
Order canceled
Review by Christopher K. from on 07. March 2023
Tudor ...
Buyer's comment:
Dealer was very responsive. Unfortunately, despite that communication, they were unaware that they had sold the watch at their store when i escrowed my money. It was a bummer. But the dealer was Johnny on the spot about telling C24 to cancel the transaction. A mixed bag overall, so three stars.
Dealer's comment:
I did everything I could have done to get you this watch. I think you left out the part where you were "waiting for another dealer to get back with you on a better price." In the time of you waiting the watch sold. There is nothing I can do on my end. Hopefully next time around we can make something happen!!
Review by Thomas O. from on 24. July 2022
Raymond Weil ...
Buyer's comment:
The description did not note that the watch needed a battery and a new band . The band was very dirty on the inside .
Review by Leonel Leyva-Menendez leyva L. from on 20. February 2022
Gevril ...
Buyer's comment:
Watch was announced with box and papers and after the payment they told me that the box and papers were magically disappear , I accepted to continue with the transaction because Chrono24 is very serious about the authenticity , but , I can't trust that type of way to conduct business
Review by TK. from on 28. January 2022
Zodiac ...
Buyer recommends this dealer
Buyer's comment:
Dealer wasnt v responsive with regards to queries about the delivery
Dealer's comment:
We did the best we could with FEDEX International. It was a FEDEX Delay. Thank you sir.
Review by James F. from on 18. December 2021
Schaumburg ...
Buyer recommends this dealer
Buyer's comment:
Wasn’t polished or even cleaned
Order canceled
Review by E.G. from on 25. November 2021
Breitling ...
Buyer's comment:
The initial all I received from them was promptly after the purchase. Unfortunately it was to tell me they didn’t have the watch. Then I had to call twice to cancel the order. They asked me what I would be interested in. My reply was , the watch I ordered.
Dealer's comment:
Hello, We had Tyler from our team reach out directly to you and try to resolve the issue. I apologize for any hassle we caused you.
Order canceled
Review by DAMANHURI B. from on 30. August 2021
Seiko ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Stephan O. from on 24. September 2020
Mühle Glashütte ...
Buyer's comment:
Kommunikation war ok. Allerdings stimmte Auskunft bzgl. Modellnummer bei limitierter Auflage nicht mit ausgelifertem Modell überein!
Dealer's comment:
Really man.. send the watch back for a full refund. I missed one digit on the limited edition number and you leave me a bad review. Your watch was unworn in factory plastic 100% brand new. We have a business to run if you are unhappy send it back and I will refund you. No need to leave a bad review like that.
Review by Ted B. from on 27. October 2019
Ball ...
Buyer's comment:
Still displeased that the seller sold me something they did not have and countered with something I didn’t want. Part of my Purchase was expediency. Not buy something to then be told we will get to you eventually
Buyer's comment:
-