Wear The Time

Dealer's comment:

Hello Mrs. Michaela, first of all, we would like to express our regret at not having been able to find the watch ordered, as our only objective is the satisfaction of our customers. However, we are also forced to point out your INCORRECT behavior in this transaction, as you had already asked us for the watch a week earlier, but had let the offer expire without making the payment. Then, once the second offer was requested, we took the risk of accepting it anyway to satisfy you, even though it was Christmas week and many watches were sold to customers in the store. In fact, after having had to cancel the order we also received a penalty from Chrono24, which we will pay, because our company is one of the most SERIOUS and PROFESSIONAL companies in the world, and is made up of people who sacrifice themselves every day for satisfaction of its customers. That said, even though the order had been cancelled, you should still have thanked us for the effort, and not expressed superficial criticism. Good luck in finding your watch. Best Regards Luca Ruggiero - Owner

Dealer's comment:

Hello Mr. Kim, we thank you for your feedback, as the opinion of each of our individual customer is essential for us to improve our services more and more. However we want to clarify that unfortunately the manufacturer only after our request informed us that the watch was no longer available, so we have no responsibility in this regard. Having clarified this, we still wish you good luck in your search for the watch and hope to see you again. Best Regards

Dealer's comment:

Hello Mr. Stéphane, we want to thank you for your words and hope to see you again! Best Regards

Dealer's comment:

Hello Mr. Nicklas, we want to thank you for your feedback. Concerning your order we informed you several times that delivery times unfortunately depend from the manufacturer, not from us; plus, this year every company of the world is having delays because of COVID-19. Then we really don't understand why you gave us a 4-star rating on "Description" and a 3-star rating on "Communication": we always answered immediately and professionally to your thousands messages, also in the weekends! We sended you a perfect watch in a perfect box and we make the quality check before shipping it! We gave you a refund of EUR 100,00 to apologize for this delay, and this is not a Chrono24 rule but an our decision! Our company is one of the most professional and reliable in the world of luxury watches, so the most important thing is that we completed successfully the order, the rest does not matter. Now enjoy your Omega Seamaster Aqua Terra 150M, we remain at your disposal and look forward to the next purchase! Best Regards Luca Ruggiero

Dealer's comment:

Hallo Herr Andreas, Wir bedanken uns für Ihre Bewertung, da die Meinung aller unserer Kunden für die Verbesserung unserer Dienstleistungen von entscheidender Bedeutung ist. In Bezug auf Ihre Bestellung möchten wir darauf hinweisen, dass die in der Ankündigung angegebenen Lieferzeiten (2-3 Wochen) um weitere 2 Wochen verlängert wurden, da unser Lieferant für die Sommerferien geschlossen war, und dies ist kein Faktor, der darauf zurückzuführen ist unsere Firma. Darüber hinaus wird die Rechnung bei Abschluss jeder Bestellung automatisch ausgestellt, jedoch auf Kundenwunsch, da sie nur per E-Mail versendet werden kann. Das Wichtigste ist jedenfalls, dass Sie uns empfohlen haben, denn das bedeutet, dass Sie mit Ihrer neuen Uhr zufrieden sind! Viel Spaß mit Ihrem Zenith Chronomaster El Primero, wir stehen Ihnen weiterhin zur Verfügung und freuen uns auf Ihren nächsten Einkauf! Mit freundlichen Grüßen Luca Ruggiero

Dealer's comment:

Hello Mr. Mathias, we want to thank you for your feedback, because every customer's opinion is really important for us in order to improve our services. Concerning your order, we always answered fast to your many requests, and we always were at your complete disposal, also in the week ends. Unfortunately the delay wasn't our responsibility, because since the watch had to come directly from the AD, they had to provide us delivery times and didn't. Know that we always remain at your complete disposal and look forward to the next purchase. Best Regards Luca Ruggiero

Dealer's comment:

Salve Sig. Andrea, la ringraziamo per il suo feedback in quanto il parere di ogni singolo cliente è fondamentale per noi per migliorare costantemente i nostri servizi. In riferimento al suo ordine, siamo davvero dispiaciuti che abbia deciso di annullare il suo ordine, perché dopo una settimana l'orologio ci è stato consegnato ed è stato venduto ad un altro cliente. Purtroppo i tempi di riordino non sono quasi mai prevedibili, e questa non è né nostra responsabilità né dei concessionari, ma direttamente della casa madre. Detto questo, le ricordiamo che noi restiamo sempre a sua completa disposizione e l'aspettiamo al prossimo acquisto. Cordiali Saluti Luca Ruggiero

Dealer's comment:

Hello Mr. Kristóf, we thank you for your opinion, as the experience of each individual customer with us is essential to help us improve our service. Regarding your order, we inform you that the watch would have been available from the dealer only after having reordered it to the manufacturer, with the result that delivery times would be further extended. As you know, unfortunately there are currently delays on all orders due to the ongoing pandemic, but we are always here to urge our suppliers to send the watches quickly. We sincerely hope that in the near future you will be able to come back to buy from us to try the high quality of our watches and our customer service, we remain at your disposal. Sincerely Luca Ruggiero

Dealer's comment:

Hello Mr. Fink, thank you for your feedback. Concerning the order we want to clarify that was the AD that just sold the watch, not us. Unfortunately this was a discontinued reference, so they were not able to re-order it. To fix the situation, we offered you a special discount on another purchase, but you didn't accept. However we hope to see you again in a better period, because our unique goal is to satisfy every customer. Best Regards Luca Ruggiero

Dealer's comment:

Salve Sig. Alessandro, grazie mille per il suo feedback, avremmo voluto tanto soddisfarla ma purtroppo un altro cliente l'ha preceduta. Speriamo di rivederla presto per un altro acquisto! Cordiali Saluti Luca Ruggiero

Dealer's comment:

Bonjour Madame Nathalie, merci beaucoup pour vos aimables paroles, notre objectif est toujours de satisfaire tous nos clients! Dommage de ne recevoir qu'une seule étoile pour l'élément "Description", c'était probablement une faute de frappe. En tout cas, profitez de votre nouvelle et belle D1 Milano, nous restons disponibles et nous nous réjouissons de vous voir lors du prochain achat! Cordialement Luca Ruggiero