Pacific Bay Watch Corporation
4.7 out of 5 stars | Reviews: 172
Detailed explanation of ratings
4.9 | Shipping |
---|---|
4.7 | Item description |
4.7 | Communication |
Here's what buyers are saying about this dealer
Older than 30 days
Review by Cliff B. from on 06. September 2022
A. Lange & Söhne ...
Buyer recommends this dealer
Review by Gino M. from on 28. November 2021
Bulgari ...
Buyer recommends this dealer
Buyer's comment:
Satisfied with service of the seller.
Dealer's comment:
thank you and enjoy
Review by Jessie B. from on 04. November 2021
Baume & Mercier ...
Buyer's comment:
Still waiting…On 26 September, I sent payment for the watch and it was finally delivered on 7 Oct. It wasn’t working when I initially unpackaged it so I followed the directions to wind it. It started functioning but I could hear a lot of noise and feel the movement of the automatic mechanism in my wrist. I expected smoother/quieter operation from such an expensive timepiece. I removed two links from the band (using a professional kit I’ve used on several other timepieces I own) so it would fit my wrist and placed the watch on my desk. The next morning the watch stopped working at 7:30 am. I tried winding it again but that didn’t help. I contacted the seller and she agreed to allow a return and replacement for the defective watch. I repackaged the watch and sent it back on 8 Oct and it arrived back at the supplier on 11 Oct. On 19 Oct I asked the status of my replacement and was told it should be on the way but was not given a tracking number. On 21 Oct I asked again the status and was directed to call Irina. After talking with Irina, she said they could no longer replace the watch because a small screw behind the crown was broken indicating a “hard impact.” I wore the watch for one hour and didn’t hit it on anything. It didn’t function after sitting on my desk overnight. Irina told me over the phone that the original watch I received would be repaired instead of replaced. It is now 2 Nov and the Chrono24 deadline for providing a review is required; however, I still don’t have the watch I paid for and there has been no response or status updates other than “I will find out.” Given the length of time and the lack of communication, I would not recommend buying a watch this way. While considerably less than a retail purchase, it’s still a lot of money and not worth the hassle. Ultimately a refund is the best possible outcome for this situation but I doubt that will happen. Finally received a tracking number that a shipping label was created this afternoon, 2 Nov. Not sure when it will get here.
Dealer's comment:
the watch is been fixed underwarranty and is already on the way to you as promissed.
Review by William P. from on 23. October 2021
Breitling ...
Buyer recommends this dealer
Buyer's comment:
The only comment is that an item was left out of the shipment. The dealer figured it out and got it to me quickly
Dealer's comment:
thank you for your purchase, enjoy it.
Review by Malek M. from on 20. July 2021
Ulysse Nardin ...
Buyer recommends this dealer
Buyer's comment:
Watch is good and mint condition. Seller is responsive, however the box is in a terrible state. Besides that all good
Dealer's comment:
Enjoy your new watch
Review by Cosmo L. from on 23. December 2020
Hublot ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you and enjoy your watch!
Review by W W from on 01. September 2020
Glashütte Original ...
Buyer recommends this dealer
Buyer's comment:
-
Review by Hamad B. from on 22. August 2020
Cartier ...
Buyer recommends this dealer
Buyer's comment:
Good seller
Dealer's comment:
thank you,
Review by Alex C. from on 16. April 2020
Bulgari ...
Buyer recommends this dealer
Buyer's comment:
Poor packing
Dealer's comment:
Brand New Watch was returned damaged to us with no leather strap. Chrono24 give a full refund with no question asked.
Review by Valentin S. from on 21. March 2019
Baume & Mercier ...
Buyer's comment:
Delivery, shipment and description accuracy were excellent. Miscommunication when it comes to import taxes caused me to pay additionally 22% on top of the selling price. Really disappointing...
Dealer's comment:
Thank you again. Unfortunately we can not control the VAT of other countries, especially since US does not have VAT.
Review by marco m. from on 26. November 2018
Baume & Mercier ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Thank you.
Review by Ronnie G. from on 14. November 2018
Omega ...
Buyer recommends this dealer
Buyer's comment:
Watch was as promised, in great shape. Packaging was great. However, shipping was significantly late and communication around it was not forthcoming. That was frustrating. I am very happy with my purchase and would ask that the communication is better going forward.
Dealer's comment:
Thank you.
Review by NELSON L. from on 01. May 2018
Rolex ...
Buyer recommends this dealer
Buyer's comment:
item in very good condition mint as described .recommended source for watch needs.
Dealer's comment:
Thank you again.
Review by Bertrand from on 30. April 2018
Baume & Mercier ...
Buyer recommends this dealer
Buyer's comment:
Très bonne communication avec le vendeur, les modifications de livraisons demandées ont pu être réalisées. Cependant le produit réceptionné bien que vendu comme neuf avait des petits défauts sur le boitier (3 rayures). De plus il manquait un accessoire dans le boitier. Quand je l'ai signalé on m'a indiqué que l'on ne pouvait rien faire. C'est un peu dommage quand même.
Dealer's comment:
Thank you again.
Review by Naklop p. from on 17. April 2018
Patek Philippe ...
Buyer recommends this dealer
Buyer's comment:
-
Dealer's comment:
Not sure why 4 stars, after all the help we provided to re route the watch, to a different address in Sweden, while you were away in Thailand. Also, answered you immediately and even provided International phone numbers to FedEx so you can make this delivery work. Thank you again.
Review by Gavin C. from on 04. September 2017
IWC ...
Buyer recommends this dealer
Buyer's comment:
Genuine watch, but the protective film on watch is gone and a scratch on bracelet was found out of the box
Dealer's comment:
Thank you again and please do not hesitate to contact us if you require anything at all.
Buyer's comment:
The product was perfect and as described, and the packaging was perfect. Dealer communication could have been more proactive, but would definitely do business with them again.