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Do you have any questions?
We'd be glad to help.

How do I order a watch?

To order a watch, click on the green "Buy" button on the listing page. If you haven't done so already, you will be asked to log in or create a user account. Then you can enter your delivery address. Under "Cost Summary" you can see the total price of your order, including shipping costs. Please note that import tax may still be applied to the total price.

Note: Please review your country's import regulations with the relevant customs authority before placing an international order.

You can pay for your new watch with the following payment methods:

  • Payment using the free Trusted Checkout service

    You can pay your money into an escrow account, where it will be kept safe until your watch is in your hands. You can do so using either a credit card (VISA or Mastercard) or a bank transfer. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.

    Once you have entered your delivery address, read and accept the General Terms and Conditions and click "Submit order" to complete the transaction.

    Learn more about Trusted Checkout: https://www.chrono24.com/info/checkout.htm

  • Pay the seller directly

    With this option, you forego Chrono24's free Trusted Checkout service. You will transfer the purchase price directly to the seller. Payment via credit card is not possible.

    Once you have entered your delivery address, read and accept the general terms and conditions. Then click on "Submit Order" to complete the order. As soon as the seller has processed your order, you will receive the payment information via email. After your payment has been received, the seller will send the item.

  • Ordering from a private seller

    If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands.

    You can find more information here: Sell your watch as a private seller

Once the seller has processed your order, you will receive payment information via email. As soon as payment has been received, the seller will send you the item.

How do I search for a watch on Chrono24?
You can search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.

Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested searches.

Search results page
The search results page offers various filter options. You can filter by brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, popularity, or listing date.

By clicking on "Save this search," you can create a search query that will email you new relevant listings. Your selected filters are saved automatically.
How do I filter search results for specific listings?
After entering your search, you can filter the results by brand, model, condition, material, and more on the search results page. Click on more to see additional filters. You can select multiple options for the same filter simultaneously. To disable a filter, simply untick the box.

You can sort the search results by relevance, price, popularity, and listing date via the box on the top right of the page. You can set a default mode of sorting in the Settings section of your myChrono24 user area.
Do I need to register with Chrono24 before making a purchase?
Yes, this allows us to better assist you should any questions arise, as well as enables us to inform you about your order's status.
I'm interested in a listing from abroad. What should I take into consideration and what fees apply?
The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
How can I negotiate with dealers?

Many sellers accept price suggestions. To suggest a price to the seller, click on the "Suggest a price" button on the listing page. After that, enter your suggested price and the delivery address. Read and accept the general terms and conditions and click on "Submit price suggestion." The seller will review your offer and respond accordingly.

If the seller doesn't wish to accept price suggestions, this function will not be available.

What determines the total price of a watch?
Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign seller, you may incur other costs. Contact the seller for more information.
I'm interested in a listing from abroad. What should I take into consideration and what fees apply?
The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
How can I pay?

Payment using the free Trusted Checkout service

In Trusted Checkout you can pay using a credit card (VISA or Mastercard) or a bank transfer. You will receive the payment information after you place your order. Unfortunately, payment using PayPal is not possible at this time.

Learn more about Trusted Checkout: https://www.chrono24.co.uk/about-us.htm

Pay the seller directly

If you wish to pay the purchase price directly to the seller, you can do so using a bank transfer. Payment via credit card is not possible.

Ordering from a private seller

If you wish to purchase from a private seller, the escrow account service on Chrono24 is your safest option. You transfer your payment into an escrow account, where it is kept safe until you have the watch in your hands. You can find more information here: Sell your watch as a private seller

Note: Please be sure to look into your country's import regulations at the relevant customs authority before ordering internationally.

Are credit card and PayPal secure payment methods?
We always recommend processing transactions using Chrono24's secure escrow account. Please keep the following in mind when paying via credit card or PayPal:

You can take steps to guarantee your security when paying with a credit card. Make sure your connection is secure. To do so, check that the website URL begins with "https" and that there is a padlock symbol in your browser's address bar. Regularly monitor your credit card statements. Many credit card providers have a zero-liability policy. This means that customers are not liable for fraudulent charges as long as they report them immediately. For more information about using PayPal, please contact PayPal directly. Reminder: Payments made to "Family and Friends" are not covered by PayPal's buyer protection policy. Chrono24 cannot offer support in such instances.
The seller only offers advance payment by bank transfer. Is that trustworthy?
We recommend processing all transactions using the Chrono24 escrow account whenever possible. If this option is unavailable, please proceed as follows:

It is very important to us that all dealers listed on Chrono24 are trustworthy. Chrono24 conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via bank transfer. As an alternative, you can personally meet the dealer at a safe location where you can pay in cash and receive the watch. Please note that Chrono24 takes no responsibility for such sales.

When buying from a private seller, we do not recommend advance payment via bank transfer for security reasons. If the private seller requires advance payment and you absolutely want to buy the watch, it is in your best interest to review the legitimacy of both the seller and their offer. For example, you can request references, more pictures of the watch, or personal documents. Possible alternatives include meeting in person at a secure location and paying in cash or using a trustworthy escrow service. If you have any doubts about the seller's trustworthiness, you should not go through with the purchase.

Many sellers offer payment processing on Chrono24. In this case, you transfer the payment to a secure escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure your purchase runs smoothly. You can learn more about Chrono24 payment processing here:

What is the return policy?

When you place an order with Trusted Checkout, you always have 14 days to return the item. If you pay the purchase price directly to the dealer, please look into their return policy beforehand.

When making purchases with private sellers, you do not necessarily have the right to return your watch. However, you can still submit complaints to Chrono24 within 7 seven days of receiving your watch.

Who pays the return shipping costs?
You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.
What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
What is Trusted Checkout?

Trusted Checkout is the most secure path to your dream watch. You put your money into an escrow account, where it is kept safe until you have the watch in your hands. Only then is the money paid out to the seller. The Chrono24 team is always ready to assist you and to make sure your purchase goes as smoothly as possible.

Learn more about Trusted Checkout on Chrono24: https://www.chrono24.co.uk/about-us.htm

How much does Trusted Checkout cost?
In most cases, Trusted Checkout is a free service.

However, payments made using an American Express card incur additional fees since this payment method is so expensive. You will see the corresponding fee when selecting your payment method.
Do I have any special warranty when buying via Trusted Checkout?
Warranty conditions for purchases made using Trusted Checkout are in accordance with the law. An extended warranty is not provided.
Which items can I purchase using Trusted Checkout?
Trusted Checkout listings are marked with a green Trusted Checkout symbol both in the search results list and on listing pages.
What should I know about purchasing from private sellers?
If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
Does Chrono24 check dealers?
Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes information such as their trade license as well as references from other dealers. There is also a constant flow of customer feedback via reviews.
What does a Trusted Seller seal signify about a dealer?
Chrono24 thoroughly reviews every dealer's identity and integrity during the registration process. Only dealers who have demonstrated consistent reliability and trustworthiness on Chrono24 are eligible to receive a Trusted Seller seal.

Trusted Sellers are commercial watch dealers and are required to comply with certain conditions. These include:

  • All information posted on the platform and provided to Chrono24 about themselves must be truthful.
  • The dealer may only sell original goods from trusted sources.
  • The dealer must truthfully state the conditions of their goods and point out possible defects or damages in writing and with pictures.
  • Dealers are strongly encouraged to respond to customer emails within 5 business days.

Ensuring fair business practices on Chrono24 is one of our top priorities. If disagreements arise, the dealer and customer should work together to find a mutually satisfactory solution. The violation of one or more of these conditions can result in the temporary or permanent loss of the Trusted Seller seal or, in the case of very serious infringements, Chrono24 membership.
Where do dealer recommendations come from?
Watch dealers are allowed to recommend other dealers to Chrono24 users, up to a maximum of 10 recommendations. However, only Trusted Sellers can recommend other dealers or be recommended themselves.
What is the Authenticity Guarantee?
Dealers are not allowed to list replicas or fakes on Chrono24 under any circumstances. The dealer is required to investigate the watch's authenticity before selling it and to list all known modifications in as much detail as possible in the item description. You can find additional details in our Authenticity Guarantee Terms & Conditions.
How can I recognize counterfeits?
Chrono24 has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Chrono24 for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.

If you're concerned about a watch's authenticity, research its current market value. Watches from luxury brands like Rolex, Breitling, and others rarely sell for only a few hundred dollars. If you have any doubts, you should refrain from making a purchase. Prices that seem too good to be true probably are. Instead, you should report your concerns by clicking the "Report a suspicious listing" link on the listing page.

Please note that authentic watches are sometimes repaired using replacement parts. These components are not always a 1:1 match with those used in the original. Non-original components are especially common in vintage watches. In such instances, the dealer must indicate all replacement parts in the listing.
Where can I report suspicions about an item's authenticity?
You can report a suspicious item directly on the listing page. Every listing contains the link "Report a suspicious listing" below the watch's details. Please describe the reason(s) for your suspicions is as much detail as possible. We will then look into the matter and take any necessary disciplinary measures.
What are the advantages of a warranty?
Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
What is Buyer Protection?

With Chrono24's Buyer Protection, you're protected as soon as you place your order. In the rare case that something doesn't go as planned, you can rely on our Support Team. We'll help you find a satisfactory solution together with the dealer. Simply contact us within 14 days of the delivery of your order (support@chrono24.com).

You can find additional details about Buyer Protection here: Chrono24 Buyer Protection

What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
What are the advantages of a warranty?
Dealers and manufacturers often voluntarily offer warranties that cover the cost of repairing or replacing a damaged timepiece. The warranty usually applies to either the entire watch or the functionality of certain components. Most warranties expire after a pre-determined period of time.

Online dealers may offer additional warranties. Before purchasing a watch, be sure to look into what the dealer's warranty covers and for how long. Once you've received your watch, make sure the warranty card is dated and stamped or signed. The date on the warranty card should match the date on your receipt. If this is not the case, your warranty may be void.
How and where can I pay the customs duties and import taxes?
The responsible customs authority charges any duties and taxes, which are due as soon as the item has reached its destination country. In most cases, you will pay any duties and taxes owed to the delivery service at the time of delivery.
I'm interested in a listing from abroad. What should I take into consideration and what fees apply?
The price displayed is the price set by the seller. You may incur additional costs such as customs fees, taxes, or shipping and insurance fees.

For the exact price and costs involved, please contact the seller. They will be able to tell you if the delivery service will take care of any customs clearance procedures. Please reach out to your local customs authorities if you have any questions regarding your country's customs regulations.

Watch purchases made within the European Union are duty free. However, when importing a watch into the EU from a third country (the United States, for example), you will incur a customs fee and import sales tax. Please contact your local customs authorities for more information.
What are customs duties and import taxes?
When importing goods into your country, you may owe customs duties and import taxes. These are charged by the responsible customs authority and must be paid as soon as the item has reached its destination country. For more information, please contact your local customs authority.
Who can I turn to with a question about a particular watch?
The seller will gladly answer any questions you may have pertaining to features, availability, condition, or shipping. To ask the seller a question, click on the "Contact Seller" button on the listing page.
How do I search for a watch on Chrono24?
You can search for your dream watch on Chrono24 using the search bar. You have the option of setting filters on the search results page.

Search bar
The search bar is the easiest way to search for watches on Chrono24. As you type, you will automatically receive suggested searches.

Search results page
The search results page offers various filter options. You can filter by brand, model, reference number, or availability, for example. The results can also be sorted by relevance, price, popularity, or listing date.

By clicking on "Save this search," you can create a search query that will email you new relevant listings. Your selected filters are saved automatically.
To what extent does Chrono24 check their dealers?
Every dealer on Chrono24 has their identity and integrity thoroughly reviewed during the registration process. This includes their trade license, as well as references from other dealers. Customer feedback also plays a role in the process.
What should I do if the seller doesn't respond to my inquiry?
There are many reasons why a seller might not respond to your inquiry in a timely manner. Chrono24 is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.
What do technical terms like "repeater" or "chronograph" mean?
You can find definitions for the most important technical terms in our watch terms glossary.
How do I find a particular watch?

To find watches on Chrono24, it's best to use the search function. Once you have submitted the search, you will find numerous filters – such as "Model", "Year", and "Price" – to help limit your search results.

You can also save a search, and we will let you know as soon as there are new results.

How can I edit or delete a saved search?
To see a list of your saved searches, go to your myChrono24 user area and select "Saved searches." Here, you can delete searches, as well as activate and deactivate notifications for each search. You can also rename individual searches by clicking on "Edit."
How can I view and manage my Notepad?
You can access your Notepad in your myChrono24 user area. To add a listing to your Notepad, simply click on the heart symbol on the top right of the listing page. Click the heart again to remove the listing. Deleted, inactive, and sold listings are automatically removed from your Notepad.
What should I know about purchasing from private sellers?
If you would like to make a purchase from a private seller, the Escrow Service on Chrono24 is the most secure payment method. You transfer the amount due to an escrow account, where it is kept safe until you have the watch in your hands. The Chrono24 team is always available to help ensure the entire purchasing process runs smoothly.

If the private seller doesn't offer the Escrow Service on Chrono24 as a payment method, we suggest meeting the seller in person at a safe location. Ideally, meet them at an established watch dealer's shop where the watch can be inspected immediately. Other alternatives include PayPal or using an external escrow service.
What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
Who pays the return shipping costs?
You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.

To change the delivery address, please click on "Contact Chrono24" and send us a message that includes the new address in full. We'll take care of the rest.

Please note that you will receive a notification from our system within a few minutes of paying via credit card. If you don't receive confirmation of payment or are sent an error message, it may be for one of the following reasons:

1. Your credit card isn't registered for 3D Secure authentication (Verified by Visa, Mastercard SecureCode). Please contact your bank if this is the case.

2. You've exceeded your credit limit. You can increase your limit at any time by contacting your credit card provider.

Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."

We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

Please note: It can take 2-3 business days for the payment to appear in the recipient account.

When will I receive my watch?
Availability and delivery time are listed on the listings page. Please be aware that projected delivery times apply once the payment has been received. The dealer will be happy to answer any questions you may have about shipping. To ask the seller a question, click on the "Contact Seller" button on the listing page.
How soon is the item available?
Items are typically available immediately or on short notice. You can find more exact information on the individual listing page.
Which delivery service will deliver my order?
The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation.
Can I track my order?
We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.
Am I insured against shipping damage or theft?
Orders processed using Trusted Checkout are always shipped insured, assuming you haven't made some other arrangement with the dealer.
Up to what value is the shipment insured?
The shipment is insured for its full value.
What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.

Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."

We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

Please note: It can take 2-3 business days for the payment to appear in the recipient account.

When will I receive my watch?
Availability and delivery time are listed on the listings page. Please be aware that projected delivery times apply once the payment has been received. The dealer will be happy to answer any questions you may have about shipping. To ask the seller a question, click on the "Contact Seller" button on the listing page.

Thank you for your payment. You can confirm payment by going to your myChrono24 user area and clicking on the "Yes, I've paid" button under "Buy."

We will let you know as soon as we have received the payment. Please ignore any further messages asking you to complete your payment. These messages are generated automatically and will be turned off once the payment has been received.

Please note: It can take 2-3 business days for the payment to appear in the recipient account.

What can I do if the seller doesn't respond?
Our sellers are instructed to reply to requests within 5 business days. Many sellers receive numerous requests daily, which can occasionally lead to delays. You can also try to contact sellers via telephone. In most cases, their phone number will be listed on the listing page under "Seller."
How do I contact the dealer directly?
If you have questions about an item, you can contact the dealer via the contact information provided. Our support team is happy to help you with any questions regarding your Trusted Checkout order via phone (+44 203 499 256 8) or e-mail ().
What should I do if I want to return an item?
For orders processed via Trusted Checkout: If you would like to return an item, please either call (+1 646-887-3560) or email (withdraw@chrono24.com) our support team. We will document and confirm when you made the return request and guide you through the process.

If you paid the dealer or seller directly, you should contact them regarding a return.

Please note that purchases from private sellers are not protected by any legal statutes with regard to returns.
When will I receive my money?

Payments via the Escrow Account

After the buyer has transferred the purchase price to the escrow account, the money will be kept safe until the buyer has received the item and confirmed the delivery. Payout occurs within 7 days of the delivery confirmation. The payment can also be released earlier if the buyer agrees.

If the buyer pays you directly, please contact them regarding the payment. We recommend that you always process these sales using advanced payment.

I can't find my listing. When will it be activated on Chrono24?
There are a number of reasons why you may not be able to find your listing on Chrono24:
  1. The manual review hasn't taken place yet.
  2. We manually review new listings for the safety of all Chrono24 users. These reviews only take place on business days and not on weekends. Listings are usually activated within 1 to 3 business days.
  3. The security images aren't correct. In this case, you will have received an email requesting that you update the security images in your myChrono24 area.
  4. Your user account isn't active yet. Please check whether you have confirmed your user account by clicking on the link in the confirmation email.
  5. In some countries, we require private sellers to confirm their identity. Your identity probably hasn't been confirmed yet. Please note that it can take 1 to 3 business days to review your identification documents.
How much is my watch worth?

You can easily find out the value of your watch for free on Chrono24. Simply select the model and condition of the watch and we will compare it to 475,000 listings from around the world. You'll then receive a suggested price, which helps you sell your watch at the best rate possible.
To the appraisal tool

Does Chrono24 buy watches directly?
As an online marketplace, Chrono24 brings together watch lovers from around the world. Sales always take place between buyers and sellers. We do not buy, appraise, or inspect any items. We recommend selling your watch via a private listing.
What is a reference number?
Reference numbers indicate a watch's specific model and/or model variant and can be composed of letters and numbers. Some manufacturers put the reference number on the case back (not to be confused with the case number), between the lugs, or inscribe it on the dial. You should always be able to find the reference number in your watch's documents and on the invoice. If you cannot locate the reference number, search for the manufacturer (often found on the dial) and compare the image results with your watch. This quick bit of research should help you in most cases.
How are accessories and parts billed?
Selling accessories and parts is free for private sellers on Chrono24.

To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
How can I ship my watch?
Chrono24 doesn't currently work with any delivery service. Please be sure to look into local delivery services for shipping valuables in advance. Inquire directly with the delivery service about their delivery policy. Make sure that the watch is insured for its full value and that it will be shipped with a tracking number. The delivery of the package should be confirmed by the recipient with a signature. When returning something internationally, you should label the package explicitly as a return so that there is no import tax on the package.
How can I change my ad?

You can edit your listing at any time in your myChrono24 area (currently only available on the Chrono24 website). Choose the menu item "Ads" and then click on "Change ad" beneath the ad in question.

If you would like to edit the price, manufacturer, or model, please contact us via the form below.

Which payment methods can I offer buyers?
The buyer usually pays via the Escrow Service on Chrono24. That means they transfer the amount due to a secure escrow account. After that, you send the watch to the buyer. The purchase price is then paid out to you once the watch has arrived at its destination.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal. Chrono24 will then share your payment information with the buyer.

You can find more information about payment processing via the Escrow Service here.

Of course, can you also hand deliver the item to the buyer. We recommend completing the handover at a safe and monitored location, such as a jewelry store. You can still take advantage of the Escrow Service when using this delivery method. Please review our Security Notes.
I haven't sold my watch

If you don't sell your watch within 6 months, we will reimburse you the listing fee. In order to receive the refund, your watch must have been posted on Chrono24 for 6 months, not have sold, and still be in your possession. To prove this, after the end of the 6 month period send us two pictures of your watch featuring the times indicated by us. To start this process, please contact us using the form below.

Please note that according to our general terms and conditions, we cannot issue a refund to private sellers if you have already sold the watch somewhere else.

Why is Chrono24 checking if my listing is up to date within the paid period of validity?
We want to offer visitors to our watch marketplace the best possible experience. To keep the listings on Chrono24 up to date, we send emails every 3 months to check that advertised items are still available. If you don't confirm your listing's availability, it will be automatically deleted after a week.
My listing was deleted

To keep the offers on Chrono24 up to date, we regularly send emails to check that the advertised items are still available. If you don't confirm your listing, it will automatically be deleted after a week. We will gladly reactivate your listing for you. In this case, please contact us using the form below.

You can also easily manage your listings in the myChrono24 area. There you can find all the important information at a glance.

How long will my listing be online?
Your listing will remain online for 3 months. During this time, you may not offer or sell the item elsewhere. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Before we can renew your listing, we sometimes require proof that the item is still in your possession.
How exactly does the money-back guarantee work?
If you do not sell your watch within 6 months, we will refund your listing fee. The conditions for this are: that your watch was posted online at Chrono24 for 6 months, that it was not sold, and that it is still in your possession. You must also show - within 4 weeks after the 6 months have expired - that you still own the watch.
I can't find my listing. When will it be activated on Chrono24?
There are a number of reasons why you may not be able to find your listing on Chrono24:
  1. We have yet to confirm your listing. We manually review new listings for the safety of all Chrono24 users. This usually takes 1-2 business days.
  2. The security images aren't correct. Please update them in your myChrono24 area.
  3. If you paid via bank transfer, the money may not have arrived in our account yet. International bank transfers can take several days.
  4. Your user account hasn't been activated yet. Please ensure you've confirmed your user account by clicking on the link in the activation email.
How long will my listing be online?
Your listing will remain online for 3 months. During this time, you may not offer or sell the item elsewhere. If you don't sell your watch within the initial period of validity, you can choose to either delete your listing or renew it for another 3 months. Before we can renew your listing, we sometimes require proof that the item is still in your possession.
How can I delete my listing?
Your listing will remain online for 3 months. During this time, you may only offer your item on Chrono24. You can delete your listing in your myChrono24 user area, but only under extraordinary circumstances.
How do I create an ad on Chrono24?

It's easy to create an ad on Chrono24 using the Listing Assistant. For this, you only need your watch's reference number. You can also manually select your model. In this case, just click on "Continue without a reference number". You can find additional information here: Start Selling on Chrono24

How many listings can private sellers publish?
Private sellers may only create listings as a private individual and not as a commercial entity. We, therefore, reserve the right to reject private seller listings that make a commercial impression.

If you would like to sell watches commercially on Chrono24, please register as a dealer. You can find more information here.
Can I sell my entire collection as a private collector?
There are no special conditions for collectors. To sell your collection, you must create individual listings for each watch.
How are accessories and parts billed?
Selling accessories and parts is free for private sellers on Chrono24.

To create a listing, go to "Sell a watch" and then click on "Sell accessories and parts."
How exactly does the sales process work?
The sales process takes place using the secure Escrow Service on Chrono24. That means you only send the watch after the buyer has transferred the purchase price to an escrow account. Once the buyer has received the item, we pay out the sum to you.

In certain instances, the Escrow Service may not be available in the buyer or seller's country. Should this be the case, the buyer will pay you directly. Let them know your preferred payment method, such as bank transfer or PayPal.

You can find more information about payment processing via the Escrow Service here.
How exactly does the money-back guarantee work?
If you do not sell your watch within 6 months, we will refund your listing fee. The conditions for this are: that your watch was posted online at Chrono24 for 6 months, that it was not sold, and that it is still in your possession. You must also show - within 4 weeks after the 6 months have expired - that you still own the watch.
How do I create a listing?
You can either list your watches manually or have us automatically import them from your website. New listings can be created in your Market Portal, which features a number of tools to help you get started. You can add up to 16 images to each listing, no matter which package you book. We can only import data from your website if you have a minimum of 50 listings. The data from your website is imported automatically and updated daily.
How do I edit or delete listings?
When importing data, listings are taken 1:1 from your dealer website. Any changes made to your website will also be reflected on Chrono24 the next time you import data.

You can edit or delete listings created manually in your Market Portal. To do so, go to Manage listings under Listings. Enter the changes you want to make and then save the listing.
How do I register as a commercial dealer?
You can register a as a commercial dealer on Chrono24 in a few easy steps:
  1. Enter your personal information
  2. Submit your payment details (credit card or, in most of Europe, SEPA direct debit)
  3. Upload your verification documents
You're now ready to create your first listings. However, before they can be published, Chrono24 has to activate your dealer account. Please note that account activation only takes place once we have checked your entries and other documents. We require copies of the following documents, which you may either upload or send to us via email, fax, or mail:
  • Trade register excerpt or business registration
  • Proof of address in the form of a utility bill (phone, electricity, etc.)
Register now for your free 30-day trial and start exploring all Chrono24 has to offer:

Do you have any questions or feedback? Would you like to feature as a guest author in the Chrono24 Magazine? Simply send us a message, and we'll get back to you as soon as we can.

Thank you for your interest!
You can contact us directly by clicking "Contact Chrono24."
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https://about.chrono24.com/jobs/

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