Chrono24 UK

Dealer's comment:

Thank you Andrea for another positive review and purchase. I hope if you ever are visiting the UK or Amsterdam that you take the time to visit us! If there's anything else that you're looking for, do let me know. All the best, Alex

Dealer's comment:

Thank you Francesco for your review. I'm really pleased that you're happy with your new Audemars Piguet watch! If there's ever anything else I can do to help in the future, please do let me know. All the best, Alex

Dealer's comment:

Thanks Dieter for your kind review. I'm pleased that you're happy with your new Cartier Pasha! If there's ever anything that I can do to be of assistance in the future, please do not hesitate to get in touch. Many thanks, Alex - Xupes

Dealer's comment:

Good afternoon, I hope that you are keeping well & safe. We're very sorry to hear of the negative experience you had with your transaction with Xupes. Customer service is one of our core values, and we aim to ensure that no matter if you are just enquiring or a valued long term customer that every experience you have is a positive one. As we sell on a variety of different platforms, as well as in different territories (UK & Netherlands), and we receive a lot of enquiries, especially during the promotions that we run, such as our Winter Sale as when you enquired, there can sometimes be complications such as these. We have taken your feedback on-board, and are working closely with Chrono24 to mitigate against situations like this occurring moving forwards. I did my utmost to ensure prompt communication throughout the transaction, and ensured that the refund was processed as soon as possible. In regards to the currency exchange, this is not something that we have any control over, and this is handled by Chrono24. If you have received less back through the refund process than what you have paid, I would recommend that you contact Chrono24 directly to resolve this as they may be able to provide you with some assistance on this. Your feedback is very important to us, and I hope that this experience does not deter you from enquiring with us again in the future. Kind regards, Alex

Dealer's comment:

Thank you for your kind review Michael. I hope your wife enjoys her Rado watch! If there's ever anything else that I can do to be of assistance, please do let me know. Many thanks, Alex

Dealer's comment:

Thank you for your review Andrea, I'm pleased that you're happy with the watch. If there's ever anything that I can do to assist in the future, please do let me know. Enjoy your new Rolex Day-Date! Alex

Dealer's comment:

Thank you Muhammad for your kind review! If there's anything we can do to assist in the future, please do let me know. Best wishes, Alex

Dealer's comment:

Thank you David for your kind review, and I'm really pleased that you're happy with the watch! It was a lovely example. If there's ever anything I can do to help in the future, please do let me know. Enjoy your new Speedmaster! Alex

Dealer's comment:

Thank you Ago for your kind review, I'm pleased that we were able to find you a suitable watch, and I hope you consider using Xupes again in the future. If there's ever anything I can do to assist, please do let me know. Enjoy the watch! Alex