Chrono24 UK

Buyer's comment:

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Buyer's comment:

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Buyer's comment:

Watch advertised was a 2022 year of production. What I received was a 2019. I am based in Australia and had the opportunity to purchase a 2021 model here which would have saved me the $2k in GST & import fees but passed on the Australian based piece due to this watch supposedly being a 2022 model. After raising my concern with the initial sales agent they didn't apologise and tried to convince me that because the watch wasn't sold until 2022 (with no proof!) the age of production was of no concern! I was honestly shocked! They then offered £250 in compensation which was embarrassing and insulting. After 1 weeks of messages going back and forth I was eventually contacted by the CO-CEO of the dealership. After another few emails and still no sincere apology or explanation of why they sold me a model 3 years older than advertised I opened a mediation case with Chrono24. The CO-CEO then offered a refund of $2k Aud which was reluctantly accepted (I had asked firmly for $2.5k) as I was backed into a corner and was only going to be at a loss if I'd returned the watch due to losing the $2k I paid in GST / import fees. So, in the end yes I've received a good price on the 2019 watch but I've ended up with a watch that was advertised and sold under false advertising and a 3 year older model. Needless to say this will be my one and only ever purchase via CHRONO24. The joy of this purchase was completely taken away and all I got was stress and frustration.

Buyer's comment:

A very honest and easy transaction,, Thanks

Buyer's comment:

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Buyer's comment:

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Buyer's comment:

Really good company to deal with didnt have any problems delivered fast, got good deal on cyber Monday offer from Tom, wouldn't hesitate to buy from this company again.

Buyer's comment:

Patienttly answered all my pre-purchase questions The watch arrived in quick order, exactly as described. Absolutely no issues with the watch itself, but I decided to return it within the 14 day return window. Very professional throughout even during the return process. Would definitely recommend.

Buyer's comment:

Great service - exactly as described and delivered to the door.

Buyer's comment:

Very pleased with this dealer and my new watch. Great communication and super fast shipping!

Buyer's comment:

Great experience for first watch buy

Buyer's comment:

Great Prompt Service. Watch was in excellent condition.

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Ottimo commerciante, disponibile e preparato. Consigliato

Buyer's comment:

Second watch trade with these guys and the service has been great on both 👌🏻

Buyer's comment:

Excellent dealer, and customer service. Would recommend and use again,

Buyer's comment:

Amazing, as you’d expect. Ordered 15:00, delivered the next morning 10:00 300 miles away. Perfectly photographed and described, nice little touches like the discounted insurance added in.

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Buyer's comment:

Orologio perfetto, commerciante molto serio ed affidabile

Buyer's comment:

Watch was absolutely immaculate, high res pictures meant I could buy with confidence and communication back and forth was nice and speedy.

Buyer's comment:

The dealer didn’t provide all the necessary documents for custom. Wads irresponsive upon enquiry. All this resulted in multiple communications with shipping company and weeks of delay.

Buyer's comment:

Excellent quality watch, first rate packaging, good description and fast delivery. Can't fault them and would buy again

Buyer's comment:

I am very pleased with my purchase. The watch was shipped quickly and there was good communication from the seller. Thank you

Buyer's comment:

Excellent service

Buyer's comment:

Really great to deal with, simple and efficient

Buyer's comment:

Great communication, well packaged and great after service. Highly recommended.

Buyer's comment:

Brilliant service top marks

Buyer's comment:

I very much enjoyed working with Tom at Chrono24 on this purchase. Communication was prompt, professional and on point, and I love the timepiece I purchased. The only issue that delayed the process was shipping - DHL may do well in other parts of the world, but in the US they’re not very good. In the end all shipping related issues were solved, but only after spending an inordinate amount of time trying to get an actual person from DHL on the phone.

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